frequently asked questions

What are the advantages to a cleaning service?
People are often busy and do not have the time or energy to clean their own homes. Cleaning can be overwhelming, especially when you’re literally facing a mountain of a job – things littered on the floor, desks and counters, cobwebs on the ceiling and fans, filmy windows, old newspapers and magazines piled up high everywhere, a sink full of dirty dishes, grimy stove tops, oven and microwave… the list goes on. It’s enough to stop any cleaning enthusiast dead in her tracks. JACS will provide you superior quality cleaning services. We only hire experienced, career-minded, professional housekeepers with reputable backgrounds. Therefore they have a vested interest in providing you with excellent services that keeps you satisfied. 

Do I need to do anything before the cleaning?
In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items.

How often will you clean my home/office?
We offer one-time, weekly, bi-weekly or monthly cleaning service. Just let us know what your needs are, and we can customize and prioritize your cleanings. 

Do I have to provide you with cleaning supplies?
Not at all. All JACS housekeepers carry their own environmentally friendly cleaning supplies and their own equipment. Please keep in mind that using your cleaning products will void our 24 hour guarantee.

How will I know I can trust your housekeepers to come into my home?
For security all our house cleaners are REQUIRED to pass a background check prior to being hired. They are fully trained and experienced through video and hands on training, only the professionals who clean your home have access to the keys which are color coded or have a tag with a number that is specific to each client , and the keys are stored in a doubly-locked box at our offices when not in use.

Does my partner and I need to be home when our team arrives? 
Most people work full-time so you can make arrangements for your cleaning crew to enter your home if you will not be there. However, we recommend you meet your cleaners the first time and after you have established a regular cleaning team, you decide the best arrangement for your personal cleaning needs. 

Do you require cancellation notice?
If you need to change or cancel a scheduled service, we require one business day's notice / 24hr notice or you may receive a $25 FEE.

What about tipping?
We leave that up to you. Tips are always appreciated!

Do you accept credit cards?
We accept MasterCard, Visa, Discover and American Express, please note there is a $5 convenience fee for CC charges. Or, if you prefer you can pay without fees with cash, check, PayPal, Chase Quick Pay, ClearXchange, and Venmo at the time of your service.

What if something is damaged when my home is cleaned?
In the unlikely event that something should become damaged or broken while we are cleaning, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We treat your home with considerable care to ensure that accidents do not occur.

Am I subject to employer responsibilities like worker's compensation, insurance or taxes? 
All JACS Housekeepers are employed by JACS therefore worker’s compensation, insurance, are handled by JACS.